This Privacy Policy explains how MPP Inc. ("MPP", "we", "us", or "our") handles personal data in connection with MPPTUN, our enterprise WAN acceleration overlay platform and bandwidth pool licensing services for MSPs, telcos, and enterprise customers.
1. Scope
This Policy applies to personal data processed through our website, customer onboarding workflows, support channels, billing operations, APIs, and control plane services. It does not apply to data processed solely on behalf of customers where we act as a processor under a separate Data Processing Agreement (DPA).
2. Data We Collect
We may collect the following categories of data:
- Account and contact data: name, business email, company name, role, and contact details.
- Commercial data: subscription plan, contracted capacity, invoices, and payment status.
- Technical and telemetry data: service logs, device or node identifiers, performance metrics, routing quality indicators, token usage status, and API access metadata.
- Support and communications data: support tickets, implementation discussions, and feedback provided to our teams.
- Website usage data: browser and interaction information generated when you visit our site.
3. How We Use Data
We use personal data to:
- provide, operate, secure, and improve MPPTUN services;
- authenticate users and manage licensing and capacity allocations;
- monitor service health, detect abuse, and troubleshoot incidents;
- fulfill contracts, process billing, and provide customer support;
- communicate product updates, security notices, and policy changes;
- comply with legal obligations and enforce our agreements.
4. Legal Bases
Where required by applicable law, we process personal data based on one or more legal grounds, including performance of a contract, legitimate interests, legal obligations, and consent where required.
5. How We Share Data
We may share data with:
- infrastructure, hosting, analytics, and communications service providers;
- professional advisors such as auditors, lawyers, and insurers;
- regulators, law enforcement, or courts when legally required;
- successors in the event of a merger, acquisition, or asset transfer.
We do not sell personal data for money. We require vendors to use data only for authorized purposes and protect it with appropriate safeguards.
6. International Transfers
Your data may be processed in countries other than your own. Where required, we implement appropriate transfer safeguards, such as contractual protections and equivalent security controls.
7. Data Retention
We retain personal data for as long as needed to provide services, meet contractual commitments, resolve disputes, and comply with legal obligations. Retention periods vary by data type, business need, and statutory requirements.
8. Security
We maintain administrative, technical, and physical safeguards designed to protect personal data, including access controls, authentication mechanisms, encryption in transit where appropriate, logging, and incident response procedures. No security program can guarantee absolute security.
9. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or port personal data, and to withdraw consent where processing is based on consent. You may submit requests through our contact channels below.
10. Customer Responsibilities
Customers are responsible for configuring MPPTUN lawfully and providing any required notices or consents to end users whose data may be processed through customer-managed environments.
11. Children
MPPTUN is intended for business use and is not directed to children. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Policy from time to time. Material changes will be posted on this page with an updated effective date, and we may provide additional notice where required.
13. Contact Us
For privacy questions or requests, please contact us through the contact form on our website or your account management channel.